UPDATE: I began using SiteGround for a WordPress host and have been thrilled with their service in every way so far (read the SiteGround review to learn more). The speed of my sites has increased greatly (the caching tools are awesome) and their support workers have been phenomenal; quick, knowledgeable and friendly. Oh, and their pricing is awesome. While you can find cheaper, you won’t find a better deal on what you receive for your money. I purchased two years of the GoGeek (includes staging, advanced caching, top-notch servers with fewer users, etc.) plan and locked in the price of $14.95 per month for that length of time. For similar features AND unlimited installations, I could easily spend at least 3x that elsewhere. SiteGround has made me very happy in my search for a WordPress host.
Media Temple is Total Sewage!
This post is long overdue. Back in April, I joined Media Temple’s WordPress hosting service and paid for a full year. BIG ASS MISTAKE, people! Let me share why:
Support = SHIT
Out of 16 chat requests and 4 open support tickets, I have NEVER been truly helped by Media Temple support. My latest request was regarding a 500 internal server error on my sitemap_index.xml page generated by the WordPress SEO by Yoast plugin, a plugin they RECOMMEND. They told me to do the usual (i.e. disable plugins, switch themes, etc.). I informed them that I’m a WordPress developer and doing this was one of the first things I tried. Then, they gave me a link to OTHER (external, non Media Temple) resources! What I find really funny is that they sent me to this page on a similar 500 error using the WordPress SEO plugin. If you scroll down to the final O.P.s post, you’ll notice that his hosting company fixed it for him! Here’s what my hosting company (Media Temple) said:
Unfortunately, assist with 3rd party plugins is no supported. The following information has been found that may possible assist with this issue:
Real nice Media Temple. Thanks for showing me a situation of someone with a hosting company that knows how to provide support. On top of that, I had to wait all day for you to tell me you aren’t going to help!
Also, most of the chat people seem like idiots who do nothing but regurgitate basic information and share links. They are virtually clueless when it comes to WordPress.
For a hosting company that I pay $29 per month (2.5x my shared hosting plan with Host Gator), the level of support I receive is about 1/10 that of Host Gator’s. Whereas I can only think of one or two occasions when Host Gator was not able to resolve my problem (out of dozens of requests), Media Temple hasn’t ever solved one!
Hey Media Temple, why the hell am I paying you 2.5x what I pay Host Gator when you can’t even come close to their quality of support??
Cancelling my Media Temple Account
I’m so done with this piece of crap service. I’m looking into other hosts at this very moment and will have a new provider this week. Please please please, DO NOT use Media Temple because you will be very sorry you wasted your money. If you have any questions, I beg you to ask me because I will do anything I can to prevent you from this kind of awful experience.
For the love of all things holy, AVOID Media Temple
P.S. If you’re a Media Temple representative and are about to comment on this post saying anything other than “We’re sorry and would like to refund you for the entire time you’ve been a customer,” FUCK OFF!